Customer Service Assistant Manager - Shah Alam, Malaysia - Hunters International
Description
About the Company
Our client is a leader in the home appliances industry. They offer extensive product ranges in the fields of washing, cooking, cooling, small appliances, television and air conditioning. For over 60 years, they have developed a strong relationship with its consumers, based on trust and proximity.
Job Responsibilities
- Assisting customer service staff in managing customer inquiries and complaints
- Hiring new customer service employees
- Training customer service staff
- Delegating tasks
- Monitoring performance of customer service staff
- Conducting performance reviews
- Organizing work schedule
- Developing standard work procedures
- Collecting data and preparing reports
Job Requirements
- Minimum 4 years of work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Comfortable with working on alternate Saturdays
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
Remuneration
- RM 4,500 to RM 5,000
- Fixed phone allowance RM100 permonth
Salary:
RM4, RM5,000.00 per month
Benefits:
- Cell phone reimbursement
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (required)
Experience:
- customer service: 5 years (preferred)
- CS
- Retail: 1 year (preferred)
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