Customer Service - Cyberjaya, Malaysia - Agensi Pekerjaan Asia Recruit Sdn Bhd

Agensi Pekerjaan Asia Recruit Sdn Bhd

Verified Company

Cyberjaya, Malaysia

3 days ago

Posted by:

Siti Tan

beBee Recruiter

Description

Company Background
Our client is an American business services company specializing in customer engagement and business performance. They are looking for a passionate and responsible
Customer Service (Travel/Hospitality), to be based at
Cyberjaya, Selangor.

Benefits

:

-
Basic up to RM4,000

:

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Night shift allowance

:

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KPI allowance

Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Requirements

:

Diploma/ Degree Graduate with six months of relevant experience in customer service is mandatory.
Courteous with strong customer service orientation
Strong computer navigation skills,
Keyboarding Skills, internet surfing and PC Knowledge.
Ability to effectively communicate, both written and verbally
as a bilingual speaker for first language of support as well as English (B2).
(With basic understanding to industry related terminologies).

:

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Mandarin speaker, where this role will be supporting Taiwan and China market.

:

Tolerance for repetitive work in a fastpaced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
Ability to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Job Type

:

Permanent

Salary

:

RM3, RM4,500.00 per month

Schedule: