Customer Service - Kuala Lumpur, Malaysia - EPS Ventures Sdn Bhd

EPS Ventures Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

13 hours ago

Posted by:

Siti Tan

beBee Recruiter

Description

Position Title:
Customer Support — Vietnam Speaker

Working Location:
Kuala Lumpur

Tenure: 1 year contract / Renewable basis

Salary:
Rm 3800- RM 5000

Working Hour:
Rotational Shift Basis

Responsibilities:

Act as point of contact provide consultative support on agencies and advertisers accounts.
Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction.
Improve internal efficiency and customer satisfaction by proactively identifying opportunity to optimize existing or new processes and tools.
Educate advertisers on product usage, from the basics to best practices.
Troubleshoot and resolve complex cases
Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for highpotential advertisers through outbound calls if needed as well reach out to problematic advertisers via telephone to provide solutions.
Promoting advertising opportunities on inscope TikTok products based on agreed scripts and scenarios.
Maintaining the quality of provided service by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.
Concern for maintaining the quality of the provided services by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.

Job Requirements

Minimum Degree required or any other equivalent
Minimum one year customer service experience with digital marketing is preferred
Good in native language and English communication due to business needs.

Job Type:
Contract

Salary:
RM3, RM5,153.14 per month

Schedule: