Service Desk Analyst - Kuala Lumpur, Malaysia - ServiceOne Solutions Malaysia Sdn Bhd

ServiceOne Solutions Malaysia Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Requirement:

Working 8 hours per days
Willingness to work in rotational shifts (earlier is 6am and latest is 11pm, Monday to Sunday including public holiday)
5 days per week with shift changes monthly between teams.
Technical knowledge/expertise to support technical related queries and trouble shooting.
Minimum 1+ years' experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc.
Minimum degree / diploma is required
Proven experience in commercial in bound telephony systems typically used in Contact Center.
Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc.
Knowledge on basic concepts of networking.

Responsibilities:

Effectively resolve Level 1 service desk technical queries as per deliverables outlined
Asking relevant questions to resolve typically known problems within required timescales
Ensure appropriate documentation of the interaction with the customer in the prescribed format
Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.
Explain to Clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
Ensure that performance parameters are met to meet SLA targets
Ability to clearly transfer technical knowledge to knowledge base, colleagues and the Customers.
Any ad hoc duties assign by the Company from time to time.

Salary:
RM6, RM11,000.00 per month

Schedule:

Supplemental pay types:

Application Deadline: 11/30/2023

Service Desk Analyst