After-sales Executive - Kuching, Malaysia - Dai Max Automobile Sdn Bhd

Description

• Male / Female
• At least certificate in Mechanical / Automotive with 5 years experience in similar industry.
• To responsible for the daily works within the department as assigned including duties and jobs beyond stipulated working hours and scope of work, ad hoc tasks instructed upon Management request.
• To responsible to ensure aftersales service of the dealership meets the requirements and policies set up by the Management and Principal.
• To meet with Operation Director and General Manager at least once a month to review current service department performance, service personnel performance, set future performance objectives, promotional activities and / or any other.
• To standby on IDM round-the-clock roadside assistance when required, including evenings and weekends.
• To conduct and attend meetings to discuss related activities and / or issues of mutual interest within the department.
• To assign duties and responsibilities to staff following their work requirements. To ensure staff has complete understanding of their job profile requirements and related responsibilities.
• To oversee the overall activity of the department and ensuring all staff to practice safety policies at all time. All major and minor accidents to be reported immediately to the superiors.
• To observe and evaluate staff performance and work procedures to ensure quality standards and service as well as to identify training needs.
• To provide technical support to mechanics where required and / or necessary.
• To manage staff related issues with sound judgement in line with authority prior to upward escalation if and when required.
• To assist in monitoring the overall fiscal discipline of the department.
• To monitor and provide analysis of workshop tools and equipments requirements.
• To train to inform staff on the correct use and maintenance of workshop equipment in ensuring work productivity and completion.
• To assist in analysis of technical failure involving all parts and machinery.
• To carry out repair works that is sensitive and / or beyond the mechanic's skills to ensure an efficient and professional work completion.
• To ensure job orders are issued before every repairing job and to test vehicle upon task completion when / if required.
• To ensure service tools, equipment and stock records are up to date and complete.
• To obtain competitive bids on all tools, equipments, sublet repairs, supplier, etc.
• To schedule periodical inspection on all equipments and tools to ensure equipments are in proper working condition.
• To organize, control and monitor inventory levels to maximize efficiency, ensuring parts and accessories availability.
• To minimize stock discrepancy according to target set by Management.
• To plan and carry out sales actions, control and analysis as well as preparing business pan, sales and purchase target by monthly/quarterly/biannually.
• To ensure fast moving parts are ordered timely by part assistant to avoid stock shortage.
• To ensure warranty claims for discrepancies, or damage to be submitted in time to avoid any loss.
• To observe Isuzu customers' demands and develop proper procedures to quickly secure back-ordered parts.
• To furnish the department with objectives and goals forecast and strive to fulfil them.
• To achieve monthly sales target set by company and submit Monthly Performance Report to the Management.
• To provide analysis and long term projection of spare parts required.
• To ensure all reports required by the Management and Principal to be submitted on time and data intergrity in check.
• To report to Management any circumstances which could compromise with the SOPs implemented and laid out by the company to maintain customer satisfaction.
• Inculcate a customer service and teamwork mindset among the staff to achieve service excellence and efficiency.
• To monitor staff performance and evaluate by issuing tasks and ensuring they are completed with efficient and professional.
• To anticipate necessary needs and requirements of the outlet for staff and service improvements in line with the company's target and policies.
• To establish proper repair order flow to maximize effectiveness and efficiency of process.
• To establish and maintain good working relationships with customers to encourage continual and referral business.
• To ensure all customers' feedback and complaints are deal with promptly and effectively.

• Diploma/Advanced Diploma (preferred)