Customer Service Assistant - Teluk Panglima Garang, Malaysia - Calaqisya

Calaqisya

Verified Company

Teluk Panglima Garang, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

We're seeking a Customer Service Assistant to join our team and genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. They can put themselves in their customers' shoes and advocate for them when necessary.

We'd love to hear from you:

Diploma in the related field
Track record of overachieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/ respond to different types of characters
Excellent communication and presentation skills

Your Day-to-Day:

Assist clients on the orderonline/website.
Deal with orders in the back office and liaise with logistics.
Followup on orders and liaise with customers, retail, etc.
Followup on all customer requests to ensure the brand provides the highest level of customer service in the industry
Manage ongoing customer relationships utilizing our CRM tools
Develop collaborative, positive working relationships with staff at our traditional boutiques
Assist customers with aftersales service issues
Be the primary contact for customer inquiries about our products and brand.
Able to communicate concisely our company policies to client
Maintain and update regular client correspondence
Maintain website layout and product details.

What is expected of you:

Ability to multitask, prioritize, and manage time effectively
Interact with customers to address their concerns, answer their questions and assist them with their needs.
Flexible availability that supports the needs of the business

Job Types:
Full-time, Permanent

Pay:
RM2, RM2,600.00 per month

Benefits: