Customer Service Assistant - Port Klang, Malaysia - TITIMAS LOGISTICS SDN BHD

Description

Roles
The key roles of the Customer Service Assistant - Logistics are:

• Attending customers' enquiries, to meet customer satisfaction.
• Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department.

Responsibilities

The Customer Service Assistant - Logistics is overall responsible on the customer enquiries and booking confirmations, with the defined scope for Titimas Logistics Sdn.

Bhd.

• To assist Marketing Team in preparing the quotation for new customers and continue building up business relationship with them for future business;
• Checking rates from supplier (Carrier freight LCL, FCL Conventional, RORO. Air freight / Warehousing / Transport etc);
• Required to prepare quotation within the same day after received confirmation from CEO;
• Follow up with customers after quotation have been send out in order to secure the shipment;
• Closely monitor and follow up shipment status until job complete to avoid any problem arise;
• To check with the related Government Agency for any Import / Export permit requirement for any new item / commodity
• Preparing MITI cost analysis
• Renewal of MTIB license
• Update Carrier Own Container (COC) rate list and distribute to other team members on monthly basis;
• Prepare Costing Sheet and updating quotation in Smart Freight System for each shipment;
• Check cash term invoice before sending to Accounts Department;
• Follow up payment from Customers;
• Monitor the movement stock at JASA KITA WAREHOUSE, coordinate with Import Team on the stock in and out at warehouse and check the Invoice billing from vendor;
• Perform any other jobs as assign by superior / management when required from time to time.

Job Types:
Full-time, Permanent, Fresh graduate


Pay:
RM2, RM3,100.00 per month


Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Port Klang: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

• What is your expected salary?
• What is your current notice period?

Education:

• STM/STPM (preferred)

Experience:

- similar role: 1 year (preferred)


Language:

• Bahasa and English (preferred)

Expected Start Date: 05/15/2024