Customer Service Representative - Kuala Lumpur, Malaysia - Gratitude Inc.

Gratitude Inc.

Verified Company

Kuala Lumpur, Malaysia

6 days ago

Posted by:

Siti Tan

beBee Recruiter

Description

Role:
Customer Service Executive

Timings:
Rotational Shifts (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Customer Service

Process:
Voice

Key Skills:
Customer Service Technical support Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers

A leading
BPO is hiring for
Mandarin Speakers
Customer Service Representatives to join their team in George town, Penang.

Budget - RM 2,800 - RM3,300
Shifts - Rotational

Qualifications

Education background:

Bachelor's Degree or at least Diploma or equivalent in any discipline.
Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience:

-
Minimum of 6 months work experience in customer support in any industry.

Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a 'must' but would be a distinct advantage.

Required Interpersonal Skills:

Customer Service orientation.
Customer Results/Solutions focussed.
Customer Expectations Management.
Active Listening Skills.
Ability to handle queries and objections in a professional manner.
Passionate about communication and interacting with people is key to success in this role.
Able to receive continuous feedback and work in a fastpaced working environment.
Positive attitude and willingness to learn and go the 'extra mile' for selfimprovement.
Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
Good reasoning and analytical skills.
Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Note - Must be able to speak, read and write in Mandarin

Technical Skills: