Japanese-speaking Team Lead/supervisor - Petaling Jaya, Malaysia - DXC Technology

DXC Technology

Verified Company

Petaling Jaya, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Job descriptions:

Assist in the management and operation of infrastructure services, providing support to the team.
Demonstrate leadership and sound business acumen, showing consistency among principles, values, and behavior, thus building the trust and confidence of customers and business partners and following through on commitments.
Compliance to all policies, procedures, and ethical standards
Builds effective relationships with colleagues, clients, customers, and business partners.

Developing Others

Builds the skills and competencies of others and guides appropriate behaviors. Creates opportunities for the development and growth of others.

Influencing Others

Successfully builds support for ideas without the use of hierarchical power. Builds effective relationships with colleagues, clients, and customers.
Contribute to the implementation of infrastructure strategies and projects.
Help maintain the performance and availability of infrastructure systems while troubleshooting issues.
Collaborate with other teams to understand their infrastructure requirements and support design and/or implementation.
Participate in the implementation of best practices and process improvements within the infrastructure services.
Assist in the development of infrastructure documentation, including policies, procedures, and reports.
Contribute to the optimization of resource allocation for infrastructure tasks and projects.

Requirements:

Bachelor's degree in a relevant field or equivalent combination of education and experience

years or above experience as Team Lead/Supervisor in service delivery/IT/Customer Service-related environment

Minimum 2 years of experience in Training/Coaching in BPO company
Understand MWS solution and implementation of services
Fluent in English and Japanese (JLPT-N2 and above)
Added advantage: Six Sigma certification

Other Qualifications:

An advanced degree in a relevant field is a plus
Relevant certifications, such as CompTIA A+,

Microsoft Certified:
Azure Fundamentals, or AWS Certified Cloud Practitioner, are a plus

Our culture and benefits:
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

Some of these include;

Extensive resources to support your onboarding and continual development including DXC University
DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with realtime reward and recognition
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
Wellbeing matters to us and our Employee Assistance Program is there to support you and your family

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair.

We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.