Customer Service - Bayan Lepas, Malaysia - Tokyo Electron Limited

Description

***Job Title Customer Service & Planning Specialist

Job Purpose and Content

• Duties involve but are not limited to supply chain services, inventory control, critical parts

availability and material handling:
Customer Service

• Process orders for materials from sales staff or direct customers' contacts
• Update order information into the ERP System
• Coordinate with suppliers regarding order status, shipping dates, prices, product

availability and back orders
Planning

• Plan, schedule and monitor the movement of materials through the production cycle
• Determine material's requirements from engineering and production schedules
• Coordinate the efficient movement of materials with purchasing, production and

engineering

• Responsible for procurement business system data input and integrity; creates and

maintains bills of material and parts/commodities numbers in supply chain management
or other enterprise-wide systems

• Provide administrative and clerical support specifically related to supply chain and

procurement department activities

• Evaluate customer support commitments to ensure customer requirements are met
• Serve as liaison between sales and operations teams to provide data analysis for

inventory planning; and participates in process/rating improvement efforts

• Coordinate crossfunctional teams through meetings and progress measurement activity

to achieve both on time and within budget

• Other duties as assigned

Qualification & Requirements

• Degree/Diploma in Business Studies or its equivalent with at least 2 years of related

experience

• Oracle or SAP system experience will be an added advantage
• Strong communication and good interpersonal skills
• A meticulous, organized and resourceful team player
• Able to work independently with mínimal supervision
• Able to do Weekend/Public Holiday support when required
• Job Title:

Date Created: 9 March 2023 _

• Job Reference Number:_