Customer Service Officer - Port Klang, Malaysia - Flash Malaysia Express Sdn. Bhd.
Description
Job Roles and Responsibilities
- Responsible for tracking parcels to customers and conducting communication with customers and related departments in the communication channels specified by the company
- To provide information, advice and basic troubleshooting in the case of delayed or lost deliveries
- Record data and produce daily/weekly/monthly reports. Both in the part of the parcel that has delivery problems, residual or other related problems.
- Problem analysis and performance
- To present solutions to problems in delivery to be more efficient and effective.
- Study and follow up on new knowledge-related technologies. to be applied in effective management
- Work and other projects as assigned by the supervisor
Requirement:
- Having logistic background.
- Willing to work rotational shift.
Salary:
RM2, RM2,500.00 per month
Benefits:
- Free parking
Schedule:
- Rotational shift
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
- Customer service: 1 year (preferred)
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