Service Delivery Manager - Malaysia - ValueLabs

ValueLabs
ValueLabs
Verified Company
Malaysia

2 weeks ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description
Expires on
:


  • May, Job Code
:

  • 9725
    Malaysia
:


  • Experience
:

Years- Location
:


  • Malaysia
    Responsibilities
:


  • Business reviews with assigned clients and Account Managers.
  • Perform regular risk and trend analysis to help customers identify and mitigate any risks associated with their technology.
  • Provide strategic technology guidance to customers based on their business objectives and organizational requirements.
  • Manage the lifecycle of customer's technology stack(e.g., h SLAs) areas of focus (Help desk and End user support, 24/7 Monitoring Team, User Access and Account Management, IT Asset Management, Network Support, SAP & Esker Support, CloudOps Support, Data Center Infrastructure Support, Database Administrator (DBA) Team


Business Systems Support, Financial Application Support (SAP and Esker), CRM Support, Call Center Telephony System Support, Digital Workplace (O365 and Internal Application Support), Software Engineering Support.).


Requirements:


  • Experience
Needed:


  • Bachelor's degree in an ITrelated field.
  • 10+ years of experience in service delivery.
  • Five years of experience in the project management for the Media/Telecom segment.
  • Combination of the following
:


  • Service delivery.
- + IT Customer Service.
- + Project Management.
- + Excellent Communication and Customer Service Skills.
- + Excellent Organization and time Management Skills.
- + Ability to work in a fast-paced environment.+ ITIL Foundations Certified.


  • Project Management Professional (PMP) desired
  • Ability to work independently with little to no supervision.
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