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    • Head, Digital Banking Investigation - Shah Alam - Maybank

    Maybank
    Maybank Shah Alam

    2 weeks ago

    Default job background
    Description

    Job Title: Internet and Mobile Banking Fraud Risk Manager

    Maybank seeks a seasoned professional to manage internet and mobile banking fraud risk and concerns.

    Responsibilities:

    • Lead, review, and evaluate applicable risks, issues, gaps, and concerns within the bank.
    • Ensure all fraud investigations and compliance issues are resolved within set Service Level Agreements (SLAs) and standards.
    • Provide guidance and decision-making support to staff in solving complex fraud cases and escalations made by customers and relevant stakeholders.
    • Perform in-depth analyses of internet and mobile banking fraud modus operandi and propose strategic risk mitigation actions.
    • Evaluate new internet and mobile banking services proposed by the bank from a fraud perspective and recommend mitigation solutions.
    • Comply with internal and external bank policies, rules, and regulations, as well as audit requirements.
    • Monitor end-to-end processes for all internet and mobile banking fraud cases.
    • Review and update internal operational procedures and process flows.
    • Establish SLAs for new or existing processes/products related to the department.

    Requirements:

    • At least 10 years of experience in cyber security, internet and mobile banking fraud investigation, IT risk governance, IT audit, or IT compliance.
    • In-depth knowledge of relevant Bank Negara Malaysia (BNM) guidelines governing internet and mobile banking business, fraud, and operations.
    • Experience in identifying and analyzing sources of internet and mobile fraud, including its related risks, and using different approaches and tools to measure and manage risks.
    • Foster inter-departmental collaboration and interface with other supporting departments within the bank.
    • Strong sense of urgency, meticulousness, and ability to perform work under pressure.
    • Ability to work in a fast-paced environment with quick analytical thinking and a keen desire to learn and share knowledge.
    • High work ethics demonstrating Maybank's core values, especially integrity and teamwork.
    • Possess good track service records, excellent communication skills, and strong interpersonal skills.
    • Comfortable dealing with regulators and possessing a strong command of English, both written and spoken.
    • Experience leading and managing medium to large teams.

    Seniority level: Mid-Senior

    Employment type: Full-time

    Job function: Other

    Industries: Banking

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