Shop Manager - Johor Bahru, Malaysia - JPS Fashions (Malaysia) Sdn Bhd

JPS Fashions (Malaysia) Sdn Bhd

Verified Company

Johor Bahru, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Reporting to the Retail Operations Manager, the incumbent will be responsible for managing the overall daily operation of the store to maximize sales and profits by taking ownership and responsibility for all aspects of store operations, while playing an active role on the sales floor.

Responsibilities:

Perform excellent customer service and demonstrate strong selling skills
Manage people, store operations, and environment as per Standard Store Operating Procedures (SOP) to achieve sales, service, customer satisfaction, and profitability goals
Ensure store windows and instore visual merchandising are in line with the brand's guidelines and the store is maintained in proper housekeeping
Monitor the retail store inventory level; replenishment of stock and return cycle is carried out accordingly
Ensure 100% implementation of promotional and marketing events organized by the brand marketing team.
Attend to customer complaints and ensure they are tactfully handled
Communicate company and store direction to staff and prepare an action plan in order to drive sales
Implement sales events and promotions in accordance to the sales plan
Maintain store staff job results by leading, coaching, training, motivating, counseling, and disciplining employees; also monitoring job results and providing advice for staff performance improvement
Work with the management and HR regarding manpower planning, recruitment and selection, training program, staff evaluation, and all personnel actions
Ensure that all HR issues are carried out consistently with the company's HR policies and practice
Responsible for staff working schedule, handle and maintaining staff discipline
Other tasks as assigned by the immediate superior.