Customer Service- Vietnamese Speaker in a Top Bpo - Yong Peng, Malaysia - MyGlit

MyGlit

Verified Company

Yong Peng, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Role:
Associate/Sr. Associate -(NonTechnical)

Timings:
Shifting Schedule (Permanent)

Industry:
BPO / ITES

Work Mode:
Work from office

Functional Area:
ITES / BPO / Operations / Customer Service / Telecalling

Process:
Voice

Key Skills:
Customer Service Japanese language Mandarin Cantonese Vietnamese Thai

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Job Scope:

Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
Review Product related moderation from seller and creator to ensure they are within the guidelines
Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
Review contents within agreed latency SLA and standards of quality
Label Videos, Store Content and Text contents as per policy guidelines.
Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
Ensure adherence is met on all basic product related training and clear the exams
Read, review, respond, and document user reports, reviews, and support tickets
Perform reviews and research to provide excellent policy support
Collaborate with crossfunctional resources to notify and escalate substantial risk content per policy to ensure quick resolution.

Requirements:

Preferable 6 months of related working experience

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Fluency in English and Vietnamese languages:

Flexible for shifting schedule and changes along with it
For Japanese, Korean, Thai, Khmer etc speakers we will arrange for a Visa and Flight tickets with 14 days accomodation. Make sure to complete your applicatin after you click on Apply

**You can also Whatsapp us at for more Details