Quality Assurance Japanese Speaking - Selangor, Malaysia - JAC Malaysia
Description
Contract type:
- Permanent
- Location:
- Selangor
- Specialisation:
- Information Technology
- Reference:
- PR/ Contact details:
- Amirah Azhar
- Job published:
- August 30, :01
- Opportunity to explore career opportunity with Award Winning Corporations that values quality and work-life balance.
Your Role:
- Performing transaction monitoring for all agents parked under your supervision
- Producing Quality Reports and providing feedback to the Operations, Quality Manager, Team Leads and Coaches
- Assist Hiring Manager with language assessment during interview
- Compile, analyze and publish reports
- Investigate and determine root cause of customer complaints
- One on One feedback sessions to be conducted with agent and operations
- Calibration with team members and other support staff
- Analyze and propose improvement plans from the feedback received from client Survey (CSAT/DSAT)
What You'll Bring:
- Minimum Diploma from Computer Science, Computer Engineering, Software Engineering or equivalent
- Fluent in speaking and writing in Japanese min N
- Minimum 2 years' experience as End User Support and exposure in Quality Analyst roles
- Strong analytical, coaching and mentoring skills. Good in monitoring performance
- Sound technical skills
What We Offer:
- Work in MNC environment that inspire growth
- Company invests in employee's personal growth and skillset training
- On the job training
- Various internal opportunity and great for longterm career path
- Health and wellness program #LI-JACMY
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