Manager, Operations - Kuala Lumpur, Malaysia - TaskUS

TaskUS

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.

Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role Here at TaskUs, we make sure we get the best of the best.

After all, we are a ridiculously good company so we make sure our employees are top-notch.

Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager.

What does an Operations Manager really do? Imagine yourself going to work with one thing on your mind: to provide the best possible customer experience to your clients.

As an Operations Manager, you will:

Make sure that KPIs are being met consistently;
Effectively make each employee reach their best potential;
Creatively devise effective plans on how to make each employee reach their targets;
Gain the trust and respect of your employees;
Identify your people's strengths and weaknesses;
Assign tasks that will help people showcase their talents and work on their weaknesses; and

Manage relationships better and develop people at the same time.
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Requirements:

At least 3 years of related working experience in customer experience operations and as a management specialist
A good track record of meeting and delivering targets
Articulate enough with others, like Teammates and clients
A multitasker that can work in a fastpaced environment

A good leader who can speak bilingual English-Japanese
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DEI:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.