Duty Manager - Sepang, Malaysia - ISY HOTEL SDN. BHD.

ISY HOTEL SDN. BHD.
ISY HOTEL SDN. BHD.
Verified Company
Sepang, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

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Description

Primary Responsibilities

Front Office Operation

  • Conduct daily briefings and ensure that all pertinent information is well received by team members
  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
  • Review, analyze and suggest improvement of work flow and standards at the Front Desk
  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations
  • Ensure documentation of all guest related issues using the logbook
  • Sign media and supervise shift handover procedures
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
  • Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently
  • Assist Guest Relations in greeting, rooming, and sending off guests
  • Inspect front of house and back of house regularly for cleanliness and orderliness
  • Ensure that front line staff complies with marketing techniques and maximizes sales
  • Check billing instructions, monitor guest credit and act upon any discrepancies
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
  • Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
  • Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
  • Conduct Night Audit Process for hotel

Team Management

  • Provide department orientation and training of the hotel service standards, procedures and programs
  • Constantly monitor team members' appearance, attitude and degree of professionalism
  • Motivate and provides a work environment which brings out the best in team members

Profile

Knowledge and Experience

  • Diploma in Tourism / Hospitality Management
  • Minimum 2 years of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

  • Strong leadership, interpersonal and training skills
  • Good communication and customer contact skills
  • Results and service oriented with an eye for details
  • Ability to multitask, work well in stressful & highpressure situations
  • A team player & builder
  • A motivator & selfstarter
  • Wellpresented and professionally groomed at all times

Job Type:
Permanent
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