Program Executive - Johor Bahru, Malaysia - R Logic Sdn Bhd

R Logic Sdn Bhd
R Logic Sdn Bhd
Verified Company
Johor Bahru, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Responsibilities

  • Play an integral role in communicating the needs and enquiries about the repair progress between customers and internal operation team.
  • Manage customer Order / Delivery and liaise with production / planner /Logistic on customer delivery schedule.
  • To monitor & maintain On-Time Delivery to increase Customer Satisfaction.
  • Attend to customer inquiries, defects feedback and solve customer's doubt and provide advice on repair services and updates
  • Handle escalations professionally with vendors and customers
  • Produce timely/details service reports and document processes
  • Cooperate with technical team and share information across the organization

Requirements:


  • Diploma /Degree in any discipline
  • Min 2 year in related field (Customer Services / Electronics Manufacturing Industry )are preferred
  • Possesses a sense of urgency, passion and drive to deliver results.
  • Demonstrated ability to work independently, prioritize tasks, and meet deadlines.
  • Strong interpersonal and networking skills to build and maintain relationships with clients and industry professionals.
  • Demonstrated competency in managing multiple projects, setting priorities, meeting tight and conflicting deadlines, working independently and collaboratively, and communicating effectively.
  • Advanced skill set in

Microsoft Office:
Excel, Word and PowerPoint.


Salary:
RM3, RM4,500.00 per month


Schedule:

  • Day shift
  • Monday to Friday

Education:


  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)


Language:


  • Mandarin (preferred)
  • Bahasa (preferred)
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