Telesales (Supporting Sg) - Kuala Lumpur, Malaysia - Elabram Systems Sdn Bhd

Siti Tan

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Siti Tan

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Description

Job Descriptions:


  • Proactively engage with clients to uncover business needs and promote cross sell or upsell for both Existing to Bank and New to Bank client.
  • Collect Client information as needed to serve client and close sales and follow through according to the verification matrix.
  • Work closely with team leader to develop and implement sales plan to achieve targets and drive client engagement.
  • Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration.
  • Optimise the usage of Diallers and Lead management system to drive greater performance.
  • Ensure a full understanding of the risk and control environment in area of responsibility.
  • Work with operations team (where needed) to ensure that client requests are fulfilled.
  • Develop a deep understanding of various products offered and process as relevant.
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Support fulfillment of online leads where applicable. E.g. online form drops offs.
  • Ensure prompt and timely call backs are made to clients as committed.
  • Support deepening and acquisition within personal client segment.
  • Drive adoption of digital offerings as part telesales conversations.
  • Ensure all relevant dispositions and notes are updated in system.
  • Closure and wrap up done as per set standards.
  • Achieve sales target as applicable.

Salary:
RM2, RM3,000.00 per month


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:


  • STM/STPM (preferred)

Experience:


  • TeleMarketing: 2 years (required)

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