Retail Floor Manager - Johor Bahru - Nala Groups

    Nala Groups
    Nala Groups Johor Bahru

    2 weeks ago

    Nala Groups background
    Description

    Job Position: Floor Manager

    Salary Range: Basic from RM 2,600 - RM 5,000

    Working Hours: Tuesday to Sunday (9am - 7pm)

    Location: Eco Botanic JB

    Job Summary:

    We are seeking a highly organized and customer-focused Floor Manager to oversee the daily operations of our reception area, apparel outlet, and dance and piano class scheduling. The successful candidate will be responsible for ensuring smooth check-in and check-out processes for customers, managing retail sales, and coordinating class schedules. This role requires excellent interpersonal skills, attention to detail, and the ability to multitask in a dynamic environment.

    Key Responsibilities:

    Reception Management

    • Greet and assist customers as they enter the studio
    • Answer phone calls, respond to emails, and handle customer inquiries
    • Manage appointment bookings and provide information about services and classes

    Apparel Outlet Management

    • Oversee the daily operations of the apparel outlet, including inventory management and sales
    • Ensure the outlet is well-organized, clean, and stocked with the latest merchandise
    • Assist customers with product selection and purchases

    Dance, Piano and Children's Centre Scheduling

    • Coordinate and manage the scheduling of dance, piano and children's centre classes
    • Communicate with instructors and students to confirm class times and any changes
    • Maintain accurate records of class schedules and attendance

    Customer Check-In and Check-Out

    • Facilitate the check-in and check-out process for customers attending classes and sessions
    • Ensure all necessary paperwork and payments are completed accurately
    • Address any customer concerns or issues promptly and professionally

    Administrative Duties

    • Maintain customer records and update databases as needed
    • Prepare and submit daily, weekly, and monthly reports on studio operations
    • Assist with marketing and promotional activities as required

    Requirements:

    Qualifications

    • Previous experience in a customer service or retail management role
    • Strong organizational and multitasking skills
    • Excellent communication and interpersonal skills
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software
    • Ability to work flexible hours, including evenings and weekends
    • Passion for dance, music, and fitness is a plus

    Key Competencies

    • Customer Service: Ability to provide high-quality service and support to customers
    • Leadership: Ability to manage and motivate a team to achieve studio goals
    • Problem-Solving: Strong analytical skills to address and resolve issues effectively
    • Attention to Detail: Ensure accuracy in scheduling, inventory management, and customer records
    • Flexibility: Adaptability to handle the dynamic nature of studio operations and schedules
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