Front Office Resort - Hulu Selangor, Malaysia - GFG HOME REALTY SDN BHD

GFG HOME REALTY SDN BHD

Verified Company

Hulu Selangor, Malaysia

1 day ago

Posted by:

Siti Tan

beBee Recruiter

Job description

Perform all checkin and checkout tasks
Manage online and phone reservations
Inform customers about payment methods
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Requirements and skills

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Understanding of how travel planning websites operate, like Booking, Agoda and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
PREFERABLY MALAYSIAN
PREFERABLY 2035 years old
Have
OWN TRANSPORT & VALID DRIVING LICENSE

Job Types:
Full-time, Permanent

Salary:
RM2, RM2,300.00 per month

Benefits:

Supplemental pay types:

Schedule:

Ability to commute/relocate:

Hulu Langat area (Lilla Rainforest Resort) : Reliably commute or planning to relocate before starting work (required)

Salary:
RM2, RM2,300.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Hulu Selangor: Reliably commute or planning to relocate before starting work (required)

Duty Manager