Tour Operation Executive - Kuala Lumpur, Malaysia - Easy Europe Holidays Sdn Bhd

Easy Europe Holidays Sdn Bhd
Easy Europe Holidays Sdn Bhd
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Job Responsibilities:

  • Conducting research and comparison, which may include destinations, hotels, flights, restaurants, entrances and services.
  • Checking the availability of accommodation, flights or transportation on the customers' desired travel dates.
  • Negotiating the best rates with hotels, airlines, suppliers, rental companies, tour guides, and restaurants.
  • Booking excursions, flights, hotels, guides and entrances, as well as arranging transport according to the itinerary finalized by the tour planner.
  • Providing support to customers who may need to amend, upgrade or cancel a reservation.
  • Answering any questions customers might have about the reservations.
  • Sorting out any issues that may arise with bookings or reservations.
  • Updating and recording all bookings information on the database.
  • Monitoring the bookings' deadlines, cancellation policy, payment, and penalties.
  • Arranging and allocating the flight seats, hotel rooms, and meals for customers, and preparing the required lists or documents for hotels, airlines, suppliers, and restaurants prior to the tour.
  • Prepping the required documents and brief the Tour Manager before tour departures.
  • Collecting and filing the invoices and receipts for all bookings.
  • Getting feedback from the Tour Manager for improvements on future tours' reservations.
  • Forward all clients' addressing complaints or feedback to hotels, suppliers, restaurants after the tour.
  • Perform officebased administrative duties whenever required.

Salary:
RM3, RM4,000.00 per month


Benefits:


  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • Are you able to work in office (Solaris Mont Kiara, KL)?
  • Do you own a car to travel to work?

Education:


  • Bachelor's (preferred)

Experience:

Tour Related: 1 year (preferred)
Reservation Handling: 1 year (preferred)


Language:


  • Mandarin (preferred)
  • English (preferred)
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