Customer Solution Manager - Petaling Jaya, Malaysia - Continental

Continental

Verified Company

Petaling Jaya, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Your tasks

Technical support in the 6 business field (AG / EM / MH / PO/ BC/ MC) in line with the vision and strategy of the Specialty Tire Business Area and/or respective Business Field.

Product Steering; Performance Monitoring & Reporting
Execute product performance monitoring (PPMO) of selected Conti & competitor products (priority according BF strategies)

Report product performance results

(drive conclusions & actions out of available data)
Complaint Handling - Adjustment Policy & Warranty topics - Process* customer complaints in line with TCS guidelines
(* SAP input (still with major support of sales team) & evaluate + decide & communication to market/ customer incl. 8D reports if needed e.g. for OE customers)

Initiate & drive product improvement processes e.g. via O2I (Obeservation to Improvement) process

(propose tires for O2I incl. Application infos with TCS markets in lead; driving central O2I with central TCS in lead)

Initiate & steer market actions

(to limit product liabilty risks; product integrity topics)
Technical Services

Create training material

(e.g. segment related product knowledge for internal customers / sales)

Execute trainings

(internal e.g. for sales and external e.g. for dealers or end-customers)

Market observation / benchmarking activities

(observe new competitor offerings - new products / services; propose & help to organize benchmark tires)

Sales; R&D and Marketing (PLM) support /consultancy

Product Approval Process at customers and M&S Support

Drive product approval process at customers

(also project lead in case of new joint developments)

Support Sales & Marketing Events

Profile:

Education / Certification - University/University of Applied Science degree in Engineering or equivalent education with business experience

Professional Experience - Several years of professional experience in the automotive or engineering related field, good communication skills, high customer orientation

Intercultural / International experience - Intercultural competencies, i.e. experience of working in or with other cultures e.g. by working for an international company, very good knowledge of English language (written and spoken), high willingness to travel internationally

Others - IT Tools (MS Office + CRM), local Asian languages, dialects would be added advantage.

Offer:

About us

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation.

In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets.

On October 8, 2021, the company celebrated its 150th anniversary.

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Keyfacts:Job ID

REF15786K
Location

Petaling Jaya
Leadership level

Leading Self
Job flexibility

Hybrid Job