Banking Customer Service Officer - Kuala Lumpur, Malaysia - Agensi Pekerjaan Hiredsearch Services Sdn Bhd

Agensi Pekerjaan Hiredsearch Services Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

2 days ago

Posted by:

Siti Tan

beBee Recruiter

Description

Responsibilities:

Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
Responsible for identifying and escalating customer issues to the appropriate department.
Maximizes opportunities to up sell or crosssell Bank's products and services whenever to meet customer's needs.
Updates customer data and other relevant information into the relevant systems (as required) accurately.

Job Requirements:

At least a recognized Diploma with 2 years of working experience OR SPM / STPM or equivalent certificate holders with at least 5 years of work experience in CS
Strong customer service mindset with good communication and excellent problem solving skills.
Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred
Ability to work on a 24/7 shift including weekends and Public Holidays on rotational basis

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Earliest shift start at 6am, latest shift end by 3am:

9.5 hours per shift including 1 hour break (additional 0.

5 hours comfort break):
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5.5 days per week (Mon-Fri 8.

5 hours & Sat 5 hours, 2 off day maybe split):

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1 month classroom training (Mon

Fri, 9am 6.30pm) Mandatory attendance

Interview Process:

Submission of CV & documents > Online Assessment > Interview > Shortlisted > Offer > Pre-employment check & medical check > Onboard

Remuneration Package: