Customer Service Representative - Malaysia - Gratitude Inc.

Gratitude Inc.

Verified Company

Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Role:
Customer Service Executive

Timings:
Night Shift (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Customer Service

Process:
Voice

Key Skills:
Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers

ChatGPT

ChatGPT

Job Title:
Customer Service Representative - Mandarin Speaker

Education:
At least SHS Graduate

Work Shift:
Graveyard

Salary Package: 60, ,000 PHP

Qualifications:

At least 1 year of relevant experience.
Fluent in Mandarin, English, and Tagalog.
Sales background is preferred but not required.
Must be willing to engage in sales activities.
Excellent verbal and reading skills in Mandarin language.
Strong customer service and MS Office skills.
Willing to work onsite in McKinley, Taguig.
Can start as soon as possible.

Responsibilities:

Provide exceptional customer service support in Mandarin, English, and Tagalog.
Engage in sales activities, promoting products or services as needed.
Utilize excellent verbal and reading skills in Mandarin to effectively communicate with customers.
Demonstrate strong customer service skills, addressing inquiries and resolving issues.
Utilize MS Office tools for efficient documentation and communication.
Work the graveyard shift according to the schedule.
Collaborate with team members to ensure a positive and cohesive work environment.
Adhere to company policies and procedures.