Clinical Specialist Rosa - Kuala Lumpur, Malaysia - Zimmer Biomet

Zimmer Biomet
Zimmer Biomet
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

  • Requisition Number
APAC05292
Employment Type
Full-time
Location
Kuala Lumpur, Central


Job Summary:


  • The ROSA Clinical Specialist provides clinical support, and account management for the ROSATM system by aligning with key stakeholders including orthopedic surgeons, hospital administrators, customer facility staff, sales teams to identify potential new target accounts, drive successful account onboarding and system utilization with the ROSA Platform. In addition, they would be responsible to lead key projects that are needed for the team.

Principal Duties and Responsibilities:


  • Through partnership with the surgeons, hospital staff and Recon sales team, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals' patient population and local market
  • Provide onsite support for product demonstrations and educational initiatives to build local and regional market awareness
  • Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system
  • Work with the Recon sales teams to increase procedure volume by identifying and expanding ROSATM users and facilitate ROSATM product demonstrations and educational initiatives to build local and regional market awareness
  • Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
  • Provide product feedback and improvements to Regional ROSATM stakeholders
  • Works closely with ZBI Coordinator
  • ROSATM to ensure Med-Ed programs are executed flawlessly

Expected Areas of Competence:


  • Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
  • Follow all internal communication and documentation policies (QA).
  • Provide product feedback and improvements to R&D
  • Attend product trade shows and annual trainings as needed

Education/Experience Requirements:


  • Sc. or M.Sc. in Engineering or equivalent experience require
  • Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience.
  • Experience with Clinical Support in the Operating Room preferred
  • Prior experience with Robotics would be added advantage
  • Strong interpersonal and communication skills
  • Strong presentation and demonstration skills, both live and online
  • Proven track record of achieving strong results

Travel Requirements:


  • Up to 80%; as and when required
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