Customer Service Specialist - Kuala Lumpur, Malaysia - Pasxcel

Description

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term relationships.

Your focus will be on delivering a positive customer experience and maximizing customer retention until their child graduates from our online school.

Responsibilities:

• Build and maintain strong relationships with customers by actively listening to their needs, providing accurate information, and offering appropriate solutions.
• Ensure a smooth onboarding process for new customers, guiding them through the enrollment process and providing necessary support and guidance.
• Conduct sales consultations and strategy calls with prospective customers, highlighting the benefits and value of our programs.
• Collaborate closely with the sales team to provide a seamless transition for customers and facilitate their ongoing journey with our online school.
• Actively monitor customer satisfaction levels, promptly resolving any issues or escalations to ensure a positive experience.
• Conduct periodic checkins with customers to understand their progress, address any concerns, and identify opportunities for improvement.
• Maintain accurate customer records and update relevant information in our CRM system.
• Stay uptodate with product knowledge, policies, and procedures to effectively assist customers and provide accurate information.

Requirements:

• Proven experience in a customer service role, demonstrating exceptional interpersonal and communication skills.
• Strong customercentric mindset with a genuine passion for providing outstanding service and building relationships.
• Excellent problemsolving skills, with the ability to understand and address customer needs effectively.
• Empathy and patience in dealing with customers from diverse backgrounds, including parents and students.
• Exceptional organizational skills and attention to detail to manage customer information and ensure accurate recordkeeping.
• Ability to work independently, prioritize tasks, and meet deadlines in a remote work environment.
• Proficiency in using customer service software and CRM systems to manage customer interactions and track progress.
• Familiarity with the education industry and an understanding of the unique challenges and needs of students and parents.

How To Apply

Salary:
RM2, RM2,800.00 per month


Benefits:

• Flexible schedule
• Professional development
• Work from home

Schedule:

• Monday to Friday

Application Question(s):

• Are you willing to travel to Cyberjaya during your probation period (3 months) for training?

Language:

• English (required)

Willingness to travel:

• 50% (required)