Duty Manager - Kuala Lumpur, Malaysia - Regalwide Holdings Sdn Bhd

Description

Position based at Travelodge Bukit Bintang A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest.

Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures.

• Deals with the in house guests accounting and ensures the accuracy of guest billing.
• Operationally manages during their shift to ensure guests are well cared for.
• Ensures the accuracy of data in all systems and provides the necessary daily reports for all departments.
• Manages the daily overbooking levels and liaises with all departments to ensure maximum occupancy.
• Ensures all guests are quoted the correct rate as per the selling strategy and website.
• Ensures all telephone calls are answered as quickly and efficiently as possible.
• Maintaining observation over guests and guests' property to ensure security alerts are kept to a minimum.
• Report any maintenance issues to the correct department and check to ensure the work has been completed.
• Uses a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity.
• Monitors the performance of the team, setting stretching but realistic objectives to ensure the team are well motivated.
• Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
• Play an active role in the enhancement of the relationship between Front Office, Housekeeping and Maintenance, Security and Front Office.
• Be prepared to do anything deemed necessary for the smooth operations of the hotel or as instructed by the Hotel Manager/Operation Manager.

Years of Experience 2-3 years as a front office supervisor or Assistant Manager.
To become one of the leading mid scale hospitality services in Asia
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent