Gbs (Global Business Services), Customer Invoice to - Kuala Lumpur, Malaysia - Sanofi US

Description

Customer Invoice to Cash (Ci2C) Collections Analyst, Consumer Healthcare:

• _ Location: Kuala Lumpur, Malaysia_

- _ Hybrid working - _in accordance with the conditions defined in the local telework agreement _
- _Job type: permanent, full time_


About the job:

• At Sanofi Consumer Healthcare_, we have one overarching mission to work _passionately, challenging_ ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing "Health in Your Hands"._
• Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better selfcare for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the "Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World"._
• We strive to act as a force for good by integrating sustainability along our business and employees' mission and operate responsibly from both a social and environmental point of view._
• To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. At Sanofi Consumer Healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. Our priority is working with integrity to improve the health and wellbeing of people and communities where we operate, working towards making a positive impact in the world._

JOB PURPOSE:

Deliver collections management services to CHC as per their respective Service Level Agreements (SLAs)

• Collection activities: review AR ageing reports, perform collection & dunning, escalate & followup actions
• Dispute & Claims management activities
• Address operational issues and follow through to resolution in an effective and timely manner
• Deliver operational KPIs and comply with Sanofi policies and guidelines

KEY RESULTS/ACCOUNTABILITIES:


Operation

• Deliver collections management services to CHC Europe for Sanofi entities within CHC perimeter as per their respective Service Level Agreements
• Collection Management services:
• Review AR ageing reports
• Perform collection & dunning
• Determine appropriate escalations & followup actions as per defined process
• Dispute & Claim Management qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
• Contribute to business and customer collection strategy reviews
• Execute in compliance with Sanofi policies and guidelines
• Complete all activities as per the global Core Model and operational KPIs
• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope
• Document Core Model process knowledge (Level 6/7) relating to collections management
• Participate in process automation initiatives and ensure seamless adoption and transition

KEY WORKING RELATIONSHIPS:

• Head of Credit Management & Collection
• Credit &Revenue Partners (
  UAE and KSA)

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS:


Functional

• Basic understanding of Customer invoice to Cash process and activities
• Basic knowledge of collections & receivable activities
• Good business acumen
• Strong deductive and analytical skills

Technical

• Knowledge of Microsoft Office

Interpersonal

• Ability to interact with internal and external clients in a professional manner
• Team player, able to work collaboratively transversally and with Ci2C front line teams with an endtoend mindset
• Good communication skills
• Attentive to customer needs and feedback
• Ability to organize, prioritize and structure the tasks for oneself
• Attentive to detail and works with precision
• Ability to work and manage stakeholders located in the Greater Gulf

Background

• Graduate degree in accounting or finance

years experience in Collections Management preferably in an international multicultural environment (Open to considering fresh graduates with relevant background)

• Fluent in English.
• Spanish/Portuguese/French/Italian/German language ability will be advantageous.

Key Dimensions

• The Collection Analyst reports to Ci2C Head of Credit & Collection and works closely with the Credit & Revenue partner, Customer Service, Master Data, Supply Chain, Trade or Global Business Unit and Ci2C peers.

_ Pursue progress, discover extraordinary

_:

• Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people._
• At Sanofi, we provide equal opportunities to all, regardless of race, color, ancestry, religion, sex, national origin, sexual ori