Post Sales Team Lead - Petaling Jaya, Malaysia - Super Hero Family Enterprice

Super Hero Family Enterprice

Verified Company

Petaling Jaya, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Roles & Responsibilities

Lead, mentor, and coach a team specializing in various areas, including network infrastructure, system infrastructure, virtualization technologies, backup systems, migration, and hyperconverged technologies.
Oversee the planning, execution, and delivery projects that may involve multiple technology domains or complex environment.
Collaborate with crossfunctional teams to define project objectives, scope, and requirements.
Develop and implement best practices, standards, and processes to optimize project delivery and quality.
Provide technical expertise and guidance to team members as needed.
Monitor project progress, and timelines, and proactively address or mitigate any issues or potential risks.
Act as the main point of contact for clients and stakeholders, ensuring effective communication and project updates if needed.
Identify team members' skill gaps and development needs then create professional development plans for team members.
Encourage and support ongoing learning and certification opportunities to foster a culture of knowledge sharing within the team.
Collaborate with sales and business development teams to identify opportunities for upselling and expanding services.
Stay uptodate with industry trends, emerging technologies, and best practices to drive innovation within the team.
Assisting manager to set clear team objectives, performance goals, and KPIs

Requirements:

Bachelor's degree in a related field or equivalent work experience.
Proven experience leading technical teams, preferably in a similar industry for at least 3 years.
Strong technical knowledge in network, server, storage, migration, virtualization, and backup solutions.
Excellent project management and organizational skills.
Exceptional communication and interpersonal skills.
Ability to work collaboratively in a fastpaced, teamoriented environment.
Strong problemsolving and decisionmaking abilities.
Relevant certifications (e.g., Cisco, VMware, Microsoft, etc.) are a plus.
Familiarity with ITIL or other IT service management frameworks is a plus.