iTero Customer Success Specialist - Solaris Mont' Kiara, Federal Territory of Kuala Lumpur
Only for registered members Solaris Mont' Kiara, Federal Territory of Kuala Lumpur, Malaysia
1 month ago
* This salary range is an estimation made by beBee
Job summary
The iTero Customer Success Specialist is a combined role of iTero Technical Support and Customer Support Representative. It involves managing technical issues for the iTero family of products, software, and services while handling customer service responsibilities.
Responsibilities
- Troubleshoot remotely (and on-site, if needed) issues related to proprietary and web-based applications, hardware, and network configurations.
- Respond promptly and courteously to customer inquiries, requests, and complaints via phone, email, or chat to ensure satisfaction.
Qualifications
- Proficient in troubleshooting MS Windows Operating Systems and web browsers.
- Basic understanding of networking concepts, server architecture, and antivirus software.
- Experience with Salesforce, SAP, Call Management Systems such as Twilio or Cisco and ticket tracking systems like JIRA.
Job description
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