IT Service Lead Analyst - Kuala Lumpur, Malaysia - The Cigna Group

The Cigna Group

Verified Company

Kuala Lumpur, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

The IT Service Excellence Analyst role at Cigna International Health involves monitoring and ensuring adherence to procedures, regulations, and industry standards within the organization.

This position is diverse, focusing on IT Processes, Service Excellence Metrics, IT audit requests, compliance assessments, identifying areas for improvement, and promoting automation with a forward-thinking mindset.

Working closely with IT teams, the Analyst maintains procedure documentation accuracy, fosters a compliance culture, and collaborates in a dynamic environment. Strong communication skills are crucial for interfacing with various stakeholders.

Key Responsibilities:

Monitor and review procedure documentation to ensure compliance
Collaborate with technology teams to address compliance issues
Maintain a repository of compliance findings
Identify risks in IT Infrastructure Services
Prepare monthly reports on IT Service status
Recommend process improvements

Desired Traits:

Proactive and adaptable
Builds relationships across the organization
Effective communication skills
Continuously seeks learning and development

Required Experience / Qualifications:

5+ years of IT Service Management experience
IT Compliance Knowledge
Excellent Analytical Skills
Attention to Detail
Problem Solving skills
Self-starter

Desired Experience / Qualifications:

Experience with Jira
Regulatory Knowledge (SOX, GDPR, ISO9001, ISO27001)
Audit Tools and Technologies

About Cigna Group:
Cigna Healthcare, part of The Cigna Group, advocates for better health at all life stages, guiding customers through the healthcare system to make informed decisions. Join us in driving growth and enhancing lives.