Customer Service 3 Month Contracts - Kuala Lumpur, Malaysia - HR TAG

HR TAG

Verified Company

Kuala Lumpur, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

Location:
Menara UOB nearby LRT Masjid Jamek

Salary:
RM 2,200 - RM 2,800
Operation Hours: 8 am - 5 pm / 11 am - 8 pm

Operation Day:
Mon - Fri

Term and Contract: 3 months contract

Please note that this position has a high opportunity to converse into a permanent position.

Job Responsibilities:

Assisting customers with inquiries:
Responding to customer queries and providing accurate information about banking products, services, and account-related matters.

Account management:
Handling account openings, closings, and updates, as well as addressing issues related to account transactions and balances.

Resolving customer issues:
Addressing and resolving customer complaints, concerns, and disputes in a professional and empathetic manner.

Providing product information:
Educating customers about various banking products, such as savings accounts, credit cards, loans, and investment options.

Processing transactions:
Facilitating routine banking transactions, such as deposits, withdrawals, fund transfers, and bill payments.

Cross-selling and upselling: Identifying opportunities to recommend additional banking products and services that align with customers' needs.

Handling security and privacy:
Ensuring compliance with security protocols and safeguarding customer information in accordance with data protection regulations.

Assisting with digital banking:
Guiding customers on how to use online and mobile banking platforms effectively.

Maintaining customer records:
Accurately updating and maintaining customer data and interactions in the bank's systems.

Achieving service targets:
Meeting performance metrics, such as response time, call quality, and customer satisfaction ratings.

Requirements: