Steward Supervisor - George Town, Malaysia - Ascott Gurney Penang

Ascott Gurney Penang
Ascott Gurney Penang
Verified Company
George Town, Malaysia

2 weeks ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Perform food and beverage services:


  • Set up cutlery, crockery and glassware on table
  • Operate Point of Sales (POS) Systems when managing beverage order
  • Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
  • Replace soiled tableware and service items to prepare the table for the next customers

Deliver customer experience:


  • Provide customers with estimated waiting time by monitoring the guest waiting list
  • Escort customers to their allocated, reserved or available seats
  • Address customers' queries on food and beverages
  • Suggest food and beverages to customers
  • Provide gotheextramile service to create a positive customer experience
  • Follow customer service standards
  • Escalate customers' feedback
  • Execute initiatives under customer loyalty strategies

Maintain hygiene, safety and standards:


  • Follow the organisation's personal, food and beverage hygiene standards
  • Follow the organisation's food waste management Standard Operating Procedures (SOPs)
  • Follow the organisation's Workplace Safety and Health (WSH) policies and procedures
  • Follow legislative requirements pertaining to handling and consumption of alcoholic beverages

Support food and beverage operations:


  • Assist in opening, operating and closing of shifts
  • Execute daily operational tasks according to staff roster
  • Replenish inventory at service stations
  • Follow crisis response and recovery activities in accordance with business continuity policies
  • Suggest areas for personal development to improve work performance

Contribute to continuous improvement:


  • Escalate feedback on current work processes and procedure
  • Suggest areas for continuous improvement within work area
  • Execute continuous improvement activities within work area
  • Operate emerging technology and tools to improve work productivity

Pay:
RM2, RM3,000.00 per month


Benefits:


  • Additional leave
  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Parental leave

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Experience:


  • Stewarding: 3 years (required)
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