iTero Customer Success Specialist - Kuala Lumpur
Only for registered members Kuala Lumpur, Malaysia
1 month ago
* This salary range is an estimation made by beBee
Job summary
The iTero Customer Success Specialist is a combined role of iTero Technical Support and Customer Support Representative. It is designed to provide comprehensive assistance to internal and external customers.
Responsibilities
- Troubleshoot remotely and on-site issues related to proprietary and web-based applications, hardware, and network configurations.
- Review spare part requests based on troubleshooting outcomes and adhere to service-level agreements.
- Escalate unresolved technical issues to higher support levels while maintaining updates and communication with stakeholders.
- Monitor, respond to, update, and close technical tickets in Salesforce or other ticketing systems.
- Document all technical interactions and outcomes in the company's database following defined parameters.
Qualifications
- Proficient in troubleshooting MS Windows Operating Systems and web browsers.
- Basic understanding of networking concepts, server architecture, and antivirus software.
- Experience with Salesforce, SAP, Call Management Systems, and ticket tracking systems.
- Intermediate proficiency in MS Word, Excel, PowerPoint, and CRM systems.
Job description
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