IT Business Analyst - Penang Island, Malaysia - Abbott Laboratories

Abbott Laboratories

Verified Company

Penang Island, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

_MAIN PURPOSE OF ROLE_

_ MAIN RESPONSIBILITIES_

Application Support: Direct interaction with business users for support ticket processing and system expansion tasks. Processing of incidents, work orders and change requests in the IT Service Management (ITSM) system
Management of ITSM tickets for Support, Access, Incidents and Changes
System Administrative Responsibilities: Application maintenance, system patching, system troubleshooting.
Validation Support: Support system validation activities that may include but are not limited to test case writing and execution, system configuration/setup, development of validation deliverables
Project Support for site deployments. Setup and configuration of the systems to support site deployments or expansions.
Business Analyst Support: Gathers and translates users' requirements to system functional requirements.
Application Engineering Support: Assist business users on hardware/software solutions to test or measurement challenges
User Training Support: Perform training sessions with system users on system functions
Knowledge Document Support: Development of system support documentation and user knowledge documents.

_ QUALIFICATIONS_
Degree in Computer field or Engineering discipline

_ EXPERIENCE/BACKGROUND_