Social Commerce Executive - Johor Bahru, Malaysia - Hashmeta Sdn Bhd

Hashmeta Sdn Bhd

Verified Company

Johor Bahru, Malaysia

4 weeks ago

Posted by:

Siti Tan

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Description

Job Brief

The social commerce executives contributes to the growth of our social commerce platform, ShopperCliq by enhancing the customer experience and managing customer order fulfilment in a timely manner.

Reporting to the senior social commerce executive, the social commerce executive will be responsible for driving sales in the Singapore and other upcoming markets, supporting day-to-day social commerce operations.

He/She will have an opportunity to learn more in-depth social commerce management, including price and customer analysis as well as the merchant acquisition and engagement.

The social commerce executive works in a fast-paced & digitally-centric environment where he/she ensures end-to-end integration of the social commerce business.

The social commerce executive is collaborative, motivated and results-oriented self-starter.

Responsibilities

Supporting daily operational task such a assisting customer & seller inquires in daily social commerce operations.
Assisting in managing social commerce marketing place's product listings, price & store update and backend settings.
Coordinating order processing, delivery, returns of customer orders and billing.
Planning the routing for key brand's order fulfilment and ensuring customer's order fulfilment in a timely manner.
Researching market and consumer insights to improve the platform's customer engagement and conversion.

Requirements:

Proficient in Microsoft Office Suite
A social media enthusiast
Has a good balance of EQ & IQ
Friendly disposition with good interpersonal skills
A collaborative team player and yet independent
Organised, resourceful, time management skills
Competent in written and spoken communication skills
Has an eye for details
12 years' experience in customer service, sales admin or marketing will be preferred (but not mandatory)
A positive person with cando attitude

Salary:
RM2, RM3,100.00 per month

Schedule: