People Services Specialist - Kuala Lumpur, Malaysia - Dentsu Aegis Network

Dentsu Aegis Network

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

The purpose of this role is to deliver transactional and specialist HR services.

The Advisor is customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees.

Always operating with the ability to exercise effective judgement, sensitivity and creativity to service our people as needs and situations change.

Job Title:
People Services Specialist

Job Description:

Key Responsibilities:

Provides employees, managers and HR team exceptional standards of customer services across a wide range of HR activities and processes
Ensures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines
Provide specialist knowledge and resolution for enquires relating to Tier 1 and other complex processes
Acts as conduit of specialist knowledge between Tier 1 and Tier 2 teams sharing insight and education to support Tier 1 resolution
Works closely with the nominated CoE(s) to ensure the latest knowledge and standards are being advised correctly/accurately
Perform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements)
Responsible for responding to external HR queries including reference requests
Radically collaborates with specialist teams (e.g. payroll, COE's, business facing HR, finance, legal, tech etc) to deliver KPIs and highquality services that are compliant with global standards and meet business expectations
Monitors the completion of queries, and continually reviews policy, processes, data quality, system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team