IT Support Analyst - Petaling Jaya, Malaysia - ManpowerGroup

ManpowerGroup

Verified Company

Petaling Jaya, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Responsibilities
Operational Support

Be the first point of contact for all IT related issues or requests.
Ensure all logged requests are completed within the required business SLA's.
Provide timely support with all Store related issues, including out of hours requests.
Act as the conduit for stores and thirdparty providers for all IT related issues (e.g., EFTPOS).
Provide access as required to CCTV footage and configurations.
Establish new store POS system to align with current and future organisational standards.
Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
Record and manage equipment sent to suppliers for equipment under warranty or service contracts.
Identify, drive, and optimise opportunities to drive selfservice, selfhealing, and automation of Service Desk tasks.
Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
Assess the need for and implement performance upgrades to enduser devices based on software technical specifications.
Collaborate with the infrastructure team to ensure efficient operation of the company's enduser computing environment.
Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
Ensure all scheduled maintenance tasks are completed in a timely manner.
Regular system maintenance for Windows patching.
Regularly cleanse and update user groups and system information.
Ensure all HQ devices and technologies are operational through periodical maintenance.
Assess the functionality of existing devices within the organisation to ensure optimal usage is attained.
Recommend new and upcoming technologies and devices to enable the organisation to remain current.
Review and maintain the organisational antivirus software to ensure full protection is available.
Provide documentation of IT processes and update the knowledge base solution accordingly.

Qualifications

Essential

Beneficial
Diploma, Degree, Certifications in relevant areas such as Microsoft, Cisco, VMware, CompTIA Certs.
Tertiary qualifications in Information Technology and other related technologies.
Other relevant industry experience and certifications.

Knowledge & Experience

Excellent technical knowledge of hardware, including desktop PCs and servers.
Handson hardware troubleshooting experience.
Equipment support experience with POS systems, routers, and switches.
Experience in retail highly regarded.
Working technical knowledge of current protocols, operating systems, and standards, including Windows 10/1
Able to read and understand technical manuals, procedural documentation, and OEM guides.

Salary:
RM4, RM6,000.00 per month

Education: