Customer Support - Malaysia - Manpower MY

Manpower MY
Manpower MY
Verified Company
Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description
***
Overview of Position

Essential Functions

  • Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
  • Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
  • Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
  • Build lasting relationships with customers, and other team members
  • Be reliable, be on time and come in as scheduled.

Critical Skills

  • Outstanding written and oral communication skills in English along with Cantonese
  • Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
  • Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
  • Learning and adapting to new technologies and tools quickly
  • Organized and reliable, prioritizing, working well under pressure to meet deadlines
  • Ability to understand and share the feelings of customers and provide them with a positive and supportive experience
  • Adaptable, flexible, approachable, and collaborative towards team goals and interests
  • A sense of humor and positive "makeitwork" attitude
  • Strong work ethic with a "cando" attitude and ability to create momentum based on goals

Educational/Work Experience and Requirements

  • Must successfully pass a background check
  • High school diploma or equivalent required
  • Must have at least six months customer service experience or equivalent.
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