Customer Service Operations - Johor Bahru, Malaysia - People Pathfinders Sdn Bhd

People Pathfinders Sdn Bhd

Verified Company

Johor Bahru, Malaysia

3 days ago

Posted by:

Siti Tan

beBee Recruiter

Description

The company
Our client is an international logistics and freight forwarding company that offers transportation solutions globally.

The company provides a wide range of customized solutions of logistics services and supply chain solutions such as Transportation, Warehousing and Custom Clearance.

The role:

Ensure that Operation's functions are based on compliance agreements with company.
Basic understanding on ISO management system.
Monitor and ensure that individual KPIs are followed strictly.
Coordinate with carriers and coloaders at local level in terms of issues.
Manages Operational issues during booking, precarriage and oncarriage, response of counterpart.
Addressing recurring system issues, customer requirements/SOP and change requests in coordination with next tier level.
Unresolved issues relating to HB/L verification, cargo declarations (AMS, AFR, ACI etc.) and shipment related disputes.
Monitor the process of shipments like monitoring uplift date, ETA/ETD and setting up respective status code and booking shipment with Airlines.
Supervise billing for Johor Branch
AR and AP.
Updating AP in RA1 / ROCS and providing vendor's billing invoices to Finance department for payment processing.
Data entry and data updating in operational system: RA1 / ROCS etc.
Ensuring mandatory documentations are in respective job files.
Management support as instructed by and in the absence of the next tier level.
Work closely with Sales to handle customer's requirements and propose solutions.
Engage with approved vendors and subcontractors and ensure appropriate costs are used.
Meeting time frame KPIs for escalations to the next tier level for unresolved issues.
Update shipment status to customers and overseas offices / agents.
Assist, review and update the development of safety and health rules, inspection, and safe system of work to the management.
Carry out studies on the trend of accidents, nearmiss accidents, dangerous occurrences, occupational poisoning, or disease which occur at the workplace.
Adhoc assignments as assigned by the head of department.

The requirements:

Higher Secondary / STPM / "A" Levels / Certificate / Diploma / Degree or higher field.
At least 3 years working experience in the related field.
Familiar with freight forwarding industry.
Proficient in both English and local language(s) written and verbal communication skills.
Possess interpersonal and communication skills.
Possess customer service mindset and data analytical approach
Extensive knowledge of local and international freight services and customs policies.