Customer Success Specialist - Bayan Lepas, Malaysia - Teleperformance Malaysia

Teleperformance Malaysia

Verified Company

Bayan Lepas, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Job code:
ID-SA-CSS-KR-002

~Job Highlights~

Medical and Insurance Coverage
World Class Training and Career Progression

~Job Responsibilities~

Followup with customers to ensure their technical issues are resolved
Become and remain knowledgeable about Social Media products and community standards
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Recognize trends and patterns, and escalate issues outside the company policy to the global team

~Job Requirements~
-
Fresh Graduates from all backgrounds are encouraged to apply:

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Must have TOPIK L6, L5, certification of Korean language school or experience working 5 years in Korea
:

Flexible in shifting schedule
Possesses professional customer service, solutions mindset, multitasking skills; passion for customers, and ability to deliver an exemplary customer experience
Ability to follow processes and collaborate effectively in a team
Basic knowledge of Social Media platforms as well as Computer operations

~Working hours~
・7am to 11pm (Mon-Sun) working shift.

~Company Overview~
Teleperformance is the global leader in outstanding customer experience.

We are the worldwide leader in Omnichannel customer experience.

We've been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.

We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.

With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations.

This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.

We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.

Salary:

From RM5,500.00 per month

Benefits: