Customer Success Specialist - George Town, Malaysia - Timesconsult

Timesconsult
Timesconsult
Verified Company
George Town, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

Responsibilities and Accountabilities

  • Support customers to place online orders with the client.
  • Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.
  • Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
  • Identify and escalate priority issues through appropriate channels as and when necessary.
  • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
  • Maintains and improves quality of service by sharing suggestions and recommendations.
  • Keeps job knowledge and skills up to date by attending training and continuously learning.
  • Meets all key performance indicators set by the company and client.
  • Adheres to the policies and procedures set by the company and client.

Pay:
RM2, RM3,500.00 per month


Schedule:

  • Rotational shift

Ability to commute/relocate:

  • George Town: Reliably commute or planning to relocate before starting work (required)
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