Key Account Manager - Kuala Lumpur, Malaysia - TWY Search International (M) Sdn Bhd

TWY Search International (M) Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Ensure on-boarding processes meet overall campaign schedule and develop appropriate mitigation plan to secure on-boarding completion date.

Develop and build positive relationship with the customers, focused on overall campaign delivery.
Perform campaign monitor, control and report campaign execution status, progress and KPIs, ensure full and effective reporting to management such as weekly/monthly report and campaign reviews.
Handle inbound calls from campaigns referral, obtain consumer information and needs.
Identify and fulfil customer requirements, regularly inform the customers on campaign status and share information of campaign plan with the customers.
Take care advertising clients with advanced account management tasks.
Coordinating internal resources for the flawless execution of onboarding process.
Supply recurring reporting to customer regarding their campaign performance.
Towards the end of customer contracts, discuss renewal opportunities and work to maintain customer relationships with new contract agreements.

Job Requirements:

Degree/Diploma in business related preferred
2 years above Account Management experience
1 year above experience in working directly with Customers
Project Management experience preferred
Real estate experience preferred
Website/listing portal account management experience preferred
Language : Spoken and written Chinese and English skills, Cantonese
Software : Knowledge in using all Microsoft product, especially Excel. Salesforce and Tableau experience a plus.
People Management: Working with various stakeholders for different accounts, you will need to provide clear goals and guideline to everyone to ensure everyone on the same track

Benefits: