IHS Markit I

Sr Operations Analysis Analyst (BB-38595)

Found in: Expertini Malaysia

Position summary

The principal duties for this role will to be to provide support to our Markitwire clients, working in close partnership with our Singapore, Tokyo, Sydney and Hong Kong teams.

Candidates will be able to demonstrate a resourceful and collaborative approach to problem solving, as well as the ability to handle difficult conversations with clients.

They will need to be organized and diligent, detail-focused and be able to grasp technical concepts relating to our services and platforms. We see an authentic passion for customer service, financial markets and technology as crucial to success in the role.

Duties & accountabilities

+ Develop and maintain productive client relationships.

+ Monitor client query queues, diagnosing and resolving any resulting exceptions or errors and work with internal groups to provide resolution.

+ Coordinate across internal teams across global operations footprint to achieve positive outcome for client experience

+ Respond to client requests by providing detailed evaluation and feedback

+ Participate in the testing of system enhancements

+ Identify and track system issues, partnering with technology teams to ensure delivery

----------------------------------------------- Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of ConductRight to WorkEEO is the LawEEO is the Law SupplementPay Transparency Statement

----------------------------------------------- Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.

Headquartered in London, IHS Markit (NYSE: INFO) is committed to sustainable, profitable growth.

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