Level 2 IT Support - Kuala Lumpur, Malaysia - AMK Technology Sdn Bhd

AMK Technology Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Nationality:
Malaysian

Job Type:
Part time Position (every Monday and Tuesday 9am to 6pm)

Location:
TRX, Kuala Lumpur (Onsite)

*Looking for Immediate Joiners*
Requirements:

Education: Bachelor's Degree in Computer Science or other relevant fields
Above 4 years' related experience preferred.
Able to read and write in English, can communicate in oral English.
Willingness to work flexible hours when needed.
Good customer interface skills/interpersonal skills
Understanding of customer satisfaction principles and practices
Team player
Ability to work under pressure.

Responsibilities:

Provides secondline investigation and diagnosis.
Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
Escalates unresolved incidents/service requests within agreed timescales.
Ensures tickets are updated at all times until issues are resolved.
Liaises with clients, other IT support groups and 3rd party providers when necessary.
Performs staging of PCs
Performs IMAC (Install, Move, Add and Change)
Conducts hardware and software maintenance and support.
Troubleshoots and resolves PC incidents and/or VIP requests.
Coordinates with Service Desk for hardware repair
Assists local Server Team when server maintenance is required.
Special events coverage/Conference support
Connected Backup client support.
Local network support and/or assists centralized Network team.