Manager - Personal Financial Services - Ulu Tiram, Malaysia - Hong Leong Bank

Hong Leong Bank

Verified Company

Ulu Tiram, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

If you are looking to excel and make a difference, take a closer look at us

Key Responsibilities and Accountabilities

Functional (job responsibilities)

Ensure internal control and compliance are not compromised.
Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
Staff Capacity planning (staff leave administration & relief arrangements)
Ensure Self-Audit Check is carried out diligently as required
Succession Planning for 2nd liners to take on higher role, i.e. CSOM position
Drive CASA deposit base growth and customer growth and cross selling to achieve branch ops target assigned.
Work towards Unit Trust and Banca certification.
Relief Branch Manager functions as and when required.

Managerial (team/group responsibilities)

Oversees the Day to Day Activities of Subordinate Tellers and CSEs
Train & coach Tellers & CSEs
Performance Review

Organizational (organizational responsibilities)

Represent HLB in relationship building with community
Process improvement & cost down initiatives Jobholder Requirements Indicate the minimum requirements expected of a jobholder in order to perform the job satisfactorily

Education/Qualification

Minimum Diploma/Degree Holder
SPM/STPM with related working experience

Experience

Related working experience in Financial Institution or related fields (banking operations)

Special Skills

Service Oriented Mindset
Banking operations, knowledge in BSA, ECM, ABM Rules, BASEL II, FATCA
Good interpersonal & communication skills
Strong organization & planning skills

Certification/Licensing Requirements

PCE (general), PCE (life)
About Hong Leong Bank_
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a DigitalattheCore ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
We seek to strike a balance between diversity, inclusion and merit to achieve our _

- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _

Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive lifelong learning, achieve their career aspirations and grow talent from within our organisation._