Guide (Hotel Front Office Agent) - Kuala Lumpur, Malaysia - Else Kuala Lumpur

Else Kuala Lumpur

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

About Us:

Locally-rooted but globally-connected, the Else brand is conceptualised as a modern day sanctuary and a platform for well-heeled travellers to discover and appreciate the local culture, complemented with world-class service and execution.

Located in the centre of Kuala Lumpur's creative-cultural core, Else Kuala Lumpur will be the brand's debut property.

The Else mind-set is about taking a distinct and differentiated approach to hospitality, one where every experience is personalised, thoughtfully crafted and delivered with sincerity by an incredibly capable team.

Join us, to build something truly unlike anything else.

Position Summary:

A Guide needs to be trustworthy and able to work well with others and with little to no supervision. Ensuring the customer satisfaction is placed before your own will be one of the top priorities. All this needs to be done while following the company Values and Policies.

Duties & Responsibilities:

Greeting all guests and assisting them with checkin and checkout
Maintain a positive attitude and friendly demeanor
Respond to all guest enquiries in a timely fashion
Assist with answering phone calls and help manage guest bookings, reservations and any other requests
Maintain a clean and tidy workspace
Assist with administrative and clerical tasks as set out by the Senior Guide or Front Office Manager
Informing guests of hotel facilities and services
Making, updating and checking guests' bookings while ensuring proper room allocation
Ability to process authorizations and payments over different platforms
Liaise with other departments to ensure guest stay satisfaction remains high
Review guest accounts and charges to ensure the proper bill is presented during checkout
Monitor all guest movement and report anything suspicious to the Senior Guide on duty

Job Requirements

Desired Qualifications:

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Minimum SPM/STPM required, advanced Diploma/Bachelor's in hospitality/Hotel Management related field preferred:

1 year of previous Receptionist duties, 2 years' experience preferred:
Excellent moral, team building skills with a proactive work approach
Ability to learn on the job and maintain a wellpresented appearance
Strong verbal and written communication skills, English is a must, additional languages are advantages
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, Excel and Teams)
Conflict resolution skills
Ability to multitask and proper time management
Hotel Pre-Opening Experience preferred