Account Management Coordinator - Bayan Lepas, Malaysia - People Pathfinders Sdn Bhd

People Pathfinders Sdn Bhd

Verified Company

Bayan Lepas, Malaysia

1 day ago

Posted by:

Siti Tan

beBee Recruiter

Description

The company

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions.

They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.

We are looking for an Account Management Coordinator to be based in Bayan Lepas, Penang.

The Account Management Coordinator will be responsible to:

Dedicate yourself to the success of company's and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
Communicate and collaborate with the account management team on areas of potential risk or exposure to the customer's business.
Track shipments and in transit monitoring (both at origin & destination) when needed.
Provide and manage reporting and visibility tools to the customer.
Design, set up and maintain any ad hoc reporting requests and ensure data is accurate, timely and complete.
Drive process improvement throughout your district and network.
Maintain & update SOP's to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service requirements.
Manage spot quotes or quoting desk when applicable.
Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.
Monitor billing and receivables and assist with collections when needed.
Serve as a point of escalation within our network.
Provide assistance in resolution of claims and disputes.
Be involved with EDI resolution & EDE management when needed.
Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.

The requirement:

Bachelor's degree or above in sales and marketing, logistics, transportation or business area is preferred or equivalent.
At least 2 years of experience in logistics industry required.
Demonstrate proven sales success.
Possess sales planning and negotiation skills.
Oral and written proficiency in the English language
Strong analytical, problem solving, organizational, presentation and interpersonal skills
Strong rapport and relationship building skills
Timeliness and accountability for results
Sense of urgency for goal achievement
Selfmotivated with ability to work in a fastpaced and constantly changing environment
Extroverted, confident, enthusiastic and persuasive
Knowledge of Microsoft office products